Page 18 - 2015 brochure-AmCham's CHRMA
P. 18
The key to Oakwood success is treating Associates with honesty, respect and dignity, in an environment where
every Associate is an important member of the team. They empower their Associates to work in partnership to
achieve common goals so they may enhance their business. It takes a team effort to satisfy their internal and
external customers, and when they work collaboratively and respect each individual’ s contributions, they are
most effective.
Oakwood 成功的关键是以诚实、尊重、有尊严的态度对待他们的员工，在这个环境下每个员工都是团队中
不可缺少的部分。他们激励员工为了共同的目标彼此协作，从而成就他们的事业。以团队努力满足国内外客人
的需求，当他们团队合作并尊重个人贡献时，他们的工作是最有成效的。
To strengthen Oakwood brand, ensure their continued industry leadership, and deliver on their growth and
profitability objectives, which enables them to invest in their people and the long-term health and stability of their
organization. Therefore, they work out a comprehensive total reward & recognition program to reduce turnover
rate and retain talents.
为加强 Oakwood 的品牌形象，确保他们能持续保持行业领先的地位，并实现公司发展及盈利的目标，这就
促使他们要培养人才并保持公司长期、健康及稳定的发展。为此，Oakwood 制定了一套全面的激励与回报项目，
以帮助他们有效减低人员流失，保留优秀人材。
They believe the best encouragement is to provide continuous recognition to their associates on a daily on-the-job
basis. This would encourage a consistent long-term service behavior and culture among all associates.
Oakwood 认为最好的激励方式是在日常工作中给予员工持续的认可，这能鼓励员工们在工作中建立长期的服务
习惯与文化。
The recognition program “Golden Moment” has been initiated in their hotel to award the associates who perform
outstandingly during their daily work. This is to encourage associates to pay close attention on service details
which are effective driver of excellence superior service provided by their associates. All associates regardless
of positions or ranks will have the same opportunity to obtain the “Golden Moment” award if they work with
diligence and passion. This unique rewarding program inspired associates to work with passionate enthusiasm
as a result of the genuine care and attention associates receive from the management team.
对于日常工作中的优异表现，Oakwood 以黄金时刻来感谢并认可员工，鼓励他们能更多地关注工作细节，
为客人提供细致而优质的服务。无论员工身处哪一个岗位与级别，都有同等的机会获得黄金时刻，只要他们勤奋
而热情地地对待本职工作。这种独一无二的认可方式，让员工感受到酒店管理层对他们工作表现的关注与真挚关
怀，激发他们更高的工作热情。
every Associate is an important member of the team. They empower their Associates to work in partnership to
achieve common goals so they may enhance their business. It takes a team effort to satisfy their internal and
external customers, and when they work collaboratively and respect each individual’ s contributions, they are
most effective.
Oakwood 成功的关键是以诚实、尊重、有尊严的态度对待他们的员工，在这个环境下每个员工都是团队中
不可缺少的部分。他们激励员工为了共同的目标彼此协作，从而成就他们的事业。以团队努力满足国内外客人
的需求，当他们团队合作并尊重个人贡献时，他们的工作是最有成效的。
To strengthen Oakwood brand, ensure their continued industry leadership, and deliver on their growth and
profitability objectives, which enables them to invest in their people and the long-term health and stability of their
organization. Therefore, they work out a comprehensive total reward & recognition program to reduce turnover
rate and retain talents.
为加强 Oakwood 的品牌形象，确保他们能持续保持行业领先的地位，并实现公司发展及盈利的目标，这就
促使他们要培养人才并保持公司长期、健康及稳定的发展。为此，Oakwood 制定了一套全面的激励与回报项目，
以帮助他们有效减低人员流失，保留优秀人材。
They believe the best encouragement is to provide continuous recognition to their associates on a daily on-the-job
basis. This would encourage a consistent long-term service behavior and culture among all associates.
Oakwood 认为最好的激励方式是在日常工作中给予员工持续的认可，这能鼓励员工们在工作中建立长期的服务
习惯与文化。
The recognition program “Golden Moment” has been initiated in their hotel to award the associates who perform
outstandingly during their daily work. This is to encourage associates to pay close attention on service details
which are effective driver of excellence superior service provided by their associates. All associates regardless
of positions or ranks will have the same opportunity to obtain the “Golden Moment” award if they work with
diligence and passion. This unique rewarding program inspired associates to work with passionate enthusiasm
as a result of the genuine care and attention associates receive from the management team.
对于日常工作中的优异表现，Oakwood 以黄金时刻来感谢并认可员工，鼓励他们能更多地关注工作细节，
为客人提供细致而优质的服务。无论员工身处哪一个岗位与级别，都有同等的机会获得黄金时刻，只要他们勤奋
而热情地地对待本职工作。这种独一无二的认可方式，让员工感受到酒店管理层对他们工作表现的关注与真挚关
怀，激发他们更高的工作热情。
