Page 19 - 2015 brochure-AmCham's CHRMA
P. 19
It is absolutely exciting to have a dynamic team with passionate team members, which definitely will bring
continuous rewards for the hotel. Thus, they have set up a quarterly Service Award system to reward associate
with the improvement of hotel profitability.
拥有一个时刻迸发热情的团队，是一件多么激动人心的事情。这样一个优秀的团队毫无疑问地将为酒店带
来更多的利润。于是，他们设立了季度发放的服务奖金，以回馈员工为酒店带来的进步与利润。
The Service Incentive calculated based on hotel monthly revenue is posted on associate notice board which
allows associate to have a clear overview of the hotel business as well as the return associates acquire by
their hard work and effort, thereby having keen anticipation of the hotel operation and it helps improve staff
moral and motivation. Oakwood can feel the associate’ s happiness and excitement at work place while
seeing them gathered in front of the notice board and discuss about the service incentive with smile in their
faces.
酒店按月营业收入计算服务奖金，并将服务奖金的数额张贴在员工布告栏。如此一来，员工能够在第一时
间了解到在过去的一个月里酒店的经营情况，同时也了解自己的辛勤工作得到了什么样的回报，并且能更关注
酒店的营运，从而帮助减少工作的负面情绪。当 Oakwood 看到员工们聚在布告栏前欣喜而热列地讨论服务奖金
的时候，便能感受到大家在这里工作的一种喜悦。
Service Award, the extension of golden moment and service incentive. Though service award is a very
common practice in any company, it is the most sincere appreciation for the loyal associate. The service award
recognizes the associates’ sense of belonging, attachment and ownership within the company.
而忠诚服务奖，则是黄金时刻与服务奖金的延伸。虽然忠诚服务奖是极为常见的奖项，但却是每一家公司
对携手共度春夏秋冬的员工最真诚的感谢。该奖项在认可员工忠诚付出的同时，更有效地提升员工对企业的归
属感。
The comprehensive continuous recognition & reward program initiatives have effectively reduce staff turnover
rate after the first opening year. A stable team helps to build and provide a comfortable and secured living
environment for all their guests. The associates have direct daily contact with all long term guests and get to
know the guests needs and service preferences. This has enables them to achieve their service objective
which is delivering superior excellence service consistently to all their guests.
正是这种全面持续的激励认可系统，使 Oakwood 的人员流失率在经过开业第一年的磨合以后逐年走低。对
于服务公寓而言，稳定的团队能带给客人更舒适与安全的居住环境，员工通过与长住客的直接沟通，获悉客人
的需求与喜好，让我们能为客人提供卓越的服务以实现最终的服务目标。
continuous rewards for the hotel. Thus, they have set up a quarterly Service Award system to reward associate
with the improvement of hotel profitability.
拥有一个时刻迸发热情的团队，是一件多么激动人心的事情。这样一个优秀的团队毫无疑问地将为酒店带
来更多的利润。于是，他们设立了季度发放的服务奖金，以回馈员工为酒店带来的进步与利润。
The Service Incentive calculated based on hotel monthly revenue is posted on associate notice board which
allows associate to have a clear overview of the hotel business as well as the return associates acquire by
their hard work and effort, thereby having keen anticipation of the hotel operation and it helps improve staff
moral and motivation. Oakwood can feel the associate’ s happiness and excitement at work place while
seeing them gathered in front of the notice board and discuss about the service incentive with smile in their
faces.
酒店按月营业收入计算服务奖金，并将服务奖金的数额张贴在员工布告栏。如此一来，员工能够在第一时
间了解到在过去的一个月里酒店的经营情况，同时也了解自己的辛勤工作得到了什么样的回报，并且能更关注
酒店的营运，从而帮助减少工作的负面情绪。当 Oakwood 看到员工们聚在布告栏前欣喜而热列地讨论服务奖金
的时候，便能感受到大家在这里工作的一种喜悦。
Service Award, the extension of golden moment and service incentive. Though service award is a very
common practice in any company, it is the most sincere appreciation for the loyal associate. The service award
recognizes the associates’ sense of belonging, attachment and ownership within the company.
而忠诚服务奖，则是黄金时刻与服务奖金的延伸。虽然忠诚服务奖是极为常见的奖项，但却是每一家公司
对携手共度春夏秋冬的员工最真诚的感谢。该奖项在认可员工忠诚付出的同时，更有效地提升员工对企业的归
属感。
The comprehensive continuous recognition & reward program initiatives have effectively reduce staff turnover
rate after the first opening year. A stable team helps to build and provide a comfortable and secured living
environment for all their guests. The associates have direct daily contact with all long term guests and get to
know the guests needs and service preferences. This has enables them to achieve their service objective
which is delivering superior excellence service consistently to all their guests.
正是这种全面持续的激励认可系统，使 Oakwood 的人员流失率在经过开业第一年的磨合以后逐年走低。对
于服务公寓而言，稳定的团队能带给客人更舒适与安全的居住环境，员工通过与长住客的直接沟通，获悉客人
的需求与喜好，让我们能为客人提供卓越的服务以实现最终的服务目标。
