Page 9 - 2020 Policy Watch-Brief Analysis on Measures for Handling Complaints of Foreign-Invested Enterprises
P. 9
The American Chamber of Commerce in South China
H3.aMndolrienSgpCeocimficplRaiunltess on ä¸????è¯?·¥ä½????????ç¡?
The new Measures for Complaints specify details of ma- ?°ç????è¯??æ³????ç»??å®??è¯?????å½?????
terials that shall be included in a complaint10. If the ???10ï¼??è¯?????é½?????åº????7ä¸?·¥ä½??
materials are incomplete, a one-time written notice ???次æ?§ä¹¦?¢é???并ç?äº?15ä¸?·¥ä½????¡¥æ£å???
shall be issued within 7 working days and a period of ??11???�????????????�????�?�?
15 working days shall be seen for procedural matters ç¨???§ä?项ã?????è¯??æ³????è§??äº?????è¯?
including corrections11, duration on handling com- 12???????????è¡??æ³????ç®????å®???????
plaints, relief and remedy in case of objection against ????¡ä»¶13ï¼??ç»??æ±??????½æ??±å??????·±
the complaint. The Measures for Complaints also pro- ?³å????没æ?è§??è¡¥æ????ï¼??没æ?è§??å§????
vide an authorized complaint12. However, the original è¯???µã??
Interim Measures simply set out the conditions for the
review and acceptance of complaints13, while the de- ?°ç????è¯??æ³????å®??????¨å?ï¼???µå????
tailed required materials were determined by the de- ???äº?¡¹ï¼??以é???延é?å¤?????14????????
partments at their discretions, and neither period of 并æ?è§??ç»??è¯?·¥ä½?????责人???å¤???????
correction nor the condition of the authorized com- 延é?å¤??ä¸?·¥ä½??ï¼??ä¸??äº??è¯??????????
plaints was provided. ????????????å¤?????延ã??
The new Measures for Complaints states that for com-
plaints involving multiple departments or complicated
matters, the time limits can be extended as appropri-
ate14. However, it does not provide the specific working
days that can be granted for extension agreed by the
person in charge of the organizations for complaints.
This can be adverse to improv efficiency of handling
complaints, and it may cause delay for complaint pro-
ceedings.
10 Measures for Handling Complaints of Foreign-invested 10 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 11 11 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
11 Measures for Handling Complaints of Foreign-invested 12 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 13 13 ??????èµ??ä¸??è¯?·¥ä½??è¡??æ³???????
12 Measures for Handling Complaints of Foreign-invested 14 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 12
13 Interim Measures for Handling Complaints of Foreign- 9
invested Enterprises, Article 8
14 Measures for Handling Complaints of Foreign-invested
Enterprises, Article 19
H3.aMndolrienSgpCeocimficplRaiunltess on ä¸????è¯?·¥ä½????????ç¡?
The new Measures for Complaints specify details of ma- ?°ç????è¯??æ³????ç»??å®??è¯?????å½?????
terials that shall be included in a complaint10. If the ???10ï¼??è¯?????é½?????åº????7ä¸?·¥ä½??
materials are incomplete, a one-time written notice ???次æ?§ä¹¦?¢é???并ç?äº?15ä¸?·¥ä½????¡¥æ£å???
shall be issued within 7 working days and a period of ??11???�????????????�????�?�?
15 working days shall be seen for procedural matters ç¨???§ä?项ã?????è¯??æ³????è§??äº?????è¯?
including corrections11, duration on handling com- 12???????????è¡??æ³????ç®????å®???????
plaints, relief and remedy in case of objection against ????¡ä»¶13ï¼??ç»??æ±??????½æ??±å??????·±
the complaint. The Measures for Complaints also pro- ?³å????没æ?è§??è¡¥æ????ï¼??没æ?è§??å§????
vide an authorized complaint12. However, the original è¯???µã??
Interim Measures simply set out the conditions for the
review and acceptance of complaints13, while the de- ?°ç????è¯??æ³????å®??????¨å?ï¼???µå????
tailed required materials were determined by the de- ???äº?¡¹ï¼??以é???延é?å¤?????14????????
partments at their discretions, and neither period of 并æ?è§??ç»??è¯?·¥ä½?????责人???å¤???????
correction nor the condition of the authorized com- 延é?å¤??ä¸?·¥ä½??ï¼??ä¸??äº??è¯??????????
plaints was provided. ????????????å¤?????延ã??
The new Measures for Complaints states that for com-
plaints involving multiple departments or complicated
matters, the time limits can be extended as appropri-
ate14. However, it does not provide the specific working
days that can be granted for extension agreed by the
person in charge of the organizations for complaints.
This can be adverse to improv efficiency of handling
complaints, and it may cause delay for complaint pro-
ceedings.
10 Measures for Handling Complaints of Foreign-invested 10 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 11 11 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
11 Measures for Handling Complaints of Foreign-invested 12 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 13 13 ??????èµ??ä¸??è¯?·¥ä½??è¡??æ³???????
12 Measures for Handling Complaints of Foreign-invested 14 ??????èµ??ä¸??è¯?·¥ä½??æ³?????????
Enterprises, Article 12
13 Interim Measures for Handling Complaints of Foreign- 9
invested Enterprises, Article 8
14 Measures for Handling Complaints of Foreign-invested
Enterprises, Article 19
