Page 7 - 2020 Policy Watch-Brief Analysis on Measures for Handling Complaints of Foreign-Invested Enterprises
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The American Chamber of Commerce in South China
1. Larger Scope of Complaints 一、 投诉范围扩大
The Measures for Complaints shows that the complain- 《投诉办法》表明投诉人不仅可以就其合法权益
ant can not only apply to the agencies for handling 受到行政行为侵害，向投诉工作机构申请协调解
complaints for coordination and resolution in case of 决，还可以向投诉工作机构申请协调解决政府行
infringement on his legal rights and interests, but also 为反映投资环境方面存在的问题，建议完善相
in order to raise problems in the investment environ- 关政策措施3。也就是说，不仅可以针对具体的
ment caused by administrative actions, and to make 行政行为进行投诉，还可以向政策等进行投诉，
suggestion on improvement of the relevant policy mea- 但仅限于投资环境的。《暂行办法》未对反映情
sures3. In other words, complaints can be made related 况、提出建议、意见或请求做出限制4，因此，
to specific administrative actions and policies; however, 新的《投诉办法》将建议、意见的范围缩小了。
the complaints for policies are only limited to the in-
vestment environment. The “Interim Measures” did not 而且针对投资环境提出问题的投诉人不仅包括外
have limitation on reporting situations, providing ad- 商投资企业和外国投资者，还包括外商投资企业
vice and suggestion or making a claim 4, and thus, the 依法成立和自愿参加的商会和协会5。投诉主体
new Measures for Complaints restrict the scope of the 范围也扩大了。
advice and suggestion.
Moreover, not only foreign-invested enterprises and
foreign investors, but also chambers of commerce and
associations established pursuant to laws and volun-
tarily participated in by foreign-invested enterprises
can act as complainants to raise questions about the
investment environment. 5 The subject of complaints
have been expanded.
3 Measures for Handling Complaints of Foreign-invested Enter- 3 《外商投资企业投诉工作办法》第二条
prises, Article 2 4 《外商投资企业投诉工作暂行办法》第二条
4 Interim Measures for Handling Complaints of Foreign-invested 5 《外商投资企业投诉工作办法》第九条
Enterprises, Article 2
5 Measures for Handling Complaints of Foreign-invested Enter-
prises, Article 9
7
1. Larger Scope of Complaints 一、 投诉范围扩大
The Measures for Complaints shows that the complain- 《投诉办法》表明投诉人不仅可以就其合法权益
ant can not only apply to the agencies for handling 受到行政行为侵害，向投诉工作机构申请协调解
complaints for coordination and resolution in case of 决，还可以向投诉工作机构申请协调解决政府行
infringement on his legal rights and interests, but also 为反映投资环境方面存在的问题，建议完善相
in order to raise problems in the investment environ- 关政策措施3。也就是说，不仅可以针对具体的
ment caused by administrative actions, and to make 行政行为进行投诉，还可以向政策等进行投诉，
suggestion on improvement of the relevant policy mea- 但仅限于投资环境的。《暂行办法》未对反映情
sures3. In other words, complaints can be made related 况、提出建议、意见或请求做出限制4，因此，
to specific administrative actions and policies; however, 新的《投诉办法》将建议、意见的范围缩小了。
the complaints for policies are only limited to the in-
vestment environment. The “Interim Measures” did not 而且针对投资环境提出问题的投诉人不仅包括外
have limitation on reporting situations, providing ad- 商投资企业和外国投资者，还包括外商投资企业
vice and suggestion or making a claim 4, and thus, the 依法成立和自愿参加的商会和协会5。投诉主体
new Measures for Complaints restrict the scope of the 范围也扩大了。
advice and suggestion.
Moreover, not only foreign-invested enterprises and
foreign investors, but also chambers of commerce and
associations established pursuant to laws and volun-
tarily participated in by foreign-invested enterprises
can act as complainants to raise questions about the
investment environment. 5 The subject of complaints
have been expanded.
3 Measures for Handling Complaints of Foreign-invested Enter- 3 《外商投资企业投诉工作办法》第二条
prises, Article 2 4 《外商投资企业投诉工作暂行办法》第二条
4 Interim Measures for Handling Complaints of Foreign-invested 5 《外商投资企业投诉工作办法》第九条
Enterprises, Article 2
5 Measures for Handling Complaints of Foreign-invested Enter-
prises, Article 9
7
