Page 15 - THE SOUTH CHINA BUSINESS JOURNAL
P. 15
at kind of advantages I think the biggest core competency of Korean Air in
does Korean Air have in southern China is that we still achieve high levels of customer
southern China than other satisfaction, even with the intense competition in the industry.
airlines? Has Korean Air For example, many low-cost carriers have decreased the space
cooperated with other for legroom between seat rows to maximize the number of seats
in a flight. However, we differentiate ourselves from others by
local companies? offering spacious seats with a 34 inch-pitch and focusing on
in-flight entertainment. Moreover, our high-quality in-flight
services such as meals boost customer satisfaction.

Furthermore, the world-wide airline network of Korean
Air makes us more competitive. With the joint venture with
Delta Airlines, Korean Air has the largest flight network of
Trans-Pacific routes. Passengers can connect to 13 American
cities from Guangzhou, Shenzhen and Hong Kong. Moreover,
from April 2019, Korean Air will operate flights from Incheon
to Boston, and Delta will operate flights from Incheon to
Minneapolis.

Besides our cooperation with Delta, Korean Air also cooperates
with global Chinese airlines such as China Eastern Airlines,
Xiamen Airlines and China Airlines, all members of SkyTeam.
SkyTeam members enjoy priority baggage handling, airport
lounge access, priority airport standby, priority reservation
waitlist, priority check-in, preferred seating, additional checked
baggage allowance, priority boarding and more.

“ With the joint venture with Delta Airlines,
Korean Air has the largest flight network of
Trans-Pacific routes. Passengers can connect to
13 American cities from Guangzhou,
Shenzhen and Hong Kong.

Nowadays, the sales trend of airlines and the travel industry Would you mind
has changed from an offline base to an online base. To keep pace sharing with our
with this trend and prepare for more online business, Korean readers how to buy
Air constructed an ERP system in March 2012, revamped its a flight ticket with a
homepage in 2014 and updated our passenger service system in reasonable price?
September 2014. We also recently announced the switch of Korean
Air’s IT system to a Cloud. Any tips for a
good bargain?
For tips on how to buy cheap flight tickets, search Korean
Air’s homepage and app. We provide a wide range of discounts, South China Business Journal 12
promotions, and events through our online channels. Customers
can also book hotels, rent cars, and get travel insurance. Also,
please don’t miss Korean Air’s latest news on our homepage and
mobile app.

Moreover, I recommend considering the quality of an airlines’
services when you decide which carrier to pick. I am fully
confident that passengers will be more than satisfied with Korean
Air’s services and reasonable price.
   10   11   12   13   14   15   16   17   18   19   20